Returns - International | American Girl

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All other international locations

Please contact Customer Service at 608-831-5210 (7 a.m. – 10 p.m. Central Time on weekdays; 9 a.m. – 6 p.m. on weekends; holiday hours may vary) or via email at intlservice@americangirl.com.

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Everyday Free Standard Shipping with a minimum order of $150 or more. Purchase total must equal or exceed the minimum order requirement to qualify. Once qualified, free shipping will automatically apply in your shopping bag at checkout. Additional charges and exclusions may apply for rush shipping, shipping outside of the US or Canada, and shipping large items. Rush shipping not available to Canada. Offer not valid at Indigo, or Chapters™ retail locations or websites. Charges for personalized video messages, gift cards, shipping and processing, and sales tax; donations to a charitable cause; Doll Hair Salon; Doll Hospital; parties, dining, and food purchases; Special Events tickets; and returns, exchanges, and requests for delayed shipping are excluded, and do not count toward the qualifying dollar amount. No refunds or adjustments on previous purchases or orders in progress that have not yet shipped. We reserve the right to limit order and item quantities. Offer is subject to change at the discretion of American Girl®.

Waist is measured at natural point (ask girl to bend to one side to find natural crease of her waist; measure around this point). If measurements are a combination of sizes, order the largest. Clothing is adjusted to allow for shrinkage.

SIZE	HEIGHT	CHEST	WAIST	HIPS
2T	34	19.25	18	19.75
3	37	21	19.25	21.5
4	40	22.75	20.5	23.25
5	43	23.75	21.5	24.25
XS/6	46	24.75	22	25.25
S/7	50-52	26	22.5	27.5
S/8	52-54	27	23	28.5
M/10	54-56	28.5	24	30
M/12	56-58	30	25	32
L/14	58-60	31.5	26	34
L/16	60-62	33	27	36
XL/18	62-64	34.5	28	38
XL/20	64-66	36	29	40

SIZE	HEIGHT	CHEST	WAIST	HIPS
2T	86.3	48.9	45.7	50.2
3	94	53.3	48.9	54.6
4	101.6	57.8	52.1	59.1
5	109.2	60.3	54.6	61.6
XS/6	116.8	62.9	55.9	64.1
S/7	127-132.1	66	57.2	69.9
S/8	132.1-137.2	68.6	58.4	72.4
M/10	137.2-142.2	72.4	61	76.2
M/12	142.2-147.3	76.2	63.5	81.3
L/14	147.3-152.4	80	66	86.4
L/16	152.4-157.5	83.8	68.6	91.4
XL/18	157.5-162.6	87.6	71.1	96.5
XL/20	162.6-167.6	91.4	73.7	101.6

Buy 4 must-have accessories and receive 15% off

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Buy any 4 American Girl® New Truly Me™ Collection accessories (SKU HJH85; SKU HJH84; SKU HJH83; SKU HJH82; SKU HJH81) and get 15% off. Offer valid only at American Girl® US retail locations and americangirl.com. Offer will be automatically redeemed online at checkout; for retail store locations the discount will automatically appear at checkout. Not valid at Indigo™ or Chapters™ retail locations; Amazon, Kohl’s, or Barnes & Noble retail locations or websites. We reserve the right to limit order and item quantities. Unfortunately, the offer will not be extended if you are unable to order due to technical issues.

$5 off doll + select accessories

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Save $5 with purchase of an American Girl® 18” doll and select accessory. Valid at americangirl.com and American Girl® retail stores. Not valid at American Girl® Outlet, Indigo™ or Chapters™ retail locations; Amazon, Kohls, or Barnes & Noble retail locations or websites. No refunds or adjustments on previous purchases, returns or exchanges, or orders in progress that have not yet shipped. We reserve the right to limit order and item quantities. Unfortunately, the offer will not be extended if you are unable to order due to technical issues.

Free Shipping on orders $150+

Discount applied at checkout

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Everyday Free Standard Shipping with a minimum order of $150 or more. Purchase total must equal or exceed the minimum order requirement to qualify. Once qualified, free shipping will automatically apply in your shopping bag at checkout. Additional charges and exclusions may apply for rush shipping, shipping outside of the US or Canada, and shipping large items. Offer not valid at Indigo, or Chapters™ retail locations or websites. Charges for personalized video messages, gift cards, shipping and processing, and sales tax; donations to a charitable cause; Doll Hair Salon; Doll Hospital; parties, dining, and food purchases; Special Events tickets; and returns, exchanges, and requests for delayed shipping are excluded, and do not count toward the qualifying dollar amount. No refunds or adjustments on previous purchases or orders in progress that have not yet shipped. We reserve the right to limit order and item quantities. Offer is subject to change at the discretion of American Girl®.